Last Updated: [Insert Date]
At ShopMax, customer satisfaction is our priority. We take great care to ensure that our skincare products are safe, authentic, and delivered in perfect condition. Please review our policy below before making a purchase.
1. Eligibility for Returns
We accept returns only in the following cases:
- The product is damaged during shipping.
- The product is defective or has quality issues.
- You received the wrong item.
To be eligible for a return:
- The request must be made within 7 days of receiving your order.
- The item must be unused, unopened, and in its original packaging.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used skincare products.
- Items not purchased directly from ShopMax.
- Products damaged due to customer mishandling.
- Gift cards or promotional items.
3. Return Process
- Contact us at 📧 [Your Email Address] within 7 days of receiving your order.
- Provide your order number, product details, and reason for return.
- Share clear photos/videos of the damaged or defective product.
- Once approved, we will provide the return address and instructions.
4. Refunds
- Refunds are processed only after the returned product is received and inspected.
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
5. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item:
- Notify us within 48 hours of delivery.
- We will arrange a replacement or issue a full refund at no additional cost.